At Sky Birds Market, we want to ensure that you and your feathered friends are happy with your purchases. If, for any reason, you are not satisfied with a product, we offer a hassle-free refund and return policy. Please read the terms below to understand our guidelines for returning and refunding bird-related items.

1. Return Eligibility We accept returns for most items within 14 days of the date you received your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused, clean, and in its original packaging.
  • The item must be in resellable condition, free from any bird use (no chews, bites, or scratches).
  • Certain products, such as bird food, supplements, or health-related items, are not eligible for return due to health and safety regulations.

If you are unsure whether your item qualifies for a return, please contact us before initiating the return process.

2. Non-Returnable Items The following items are not eligible for return:

  • Bird Food and Treats: Due to health and safety concerns, we cannot accept returns of any opened or partially used bird food, seeds, or treats.
  • Perishables: Items like live plants, perishable goods, or health-related products (vitamins, supplements, etc.).
  • Customized or Personalized Items: Any custom-made bird accessories, cages, or toys cannot be returned.
  • Used Toys or Cages: For hygiene reasons, bird cages, perches, and toys that have been used or show signs of wear cannot be returned.

3. How to Initiate a Return To start a return, follow these steps:

  1. Contact Us: Email [Insert Email Address] with your order number and reason for the return. Our team will provide return instructions, including the shipping address for your item.
  2. Package the Item: Ensure that the item is safely packed to avoid any damage during return shipping. Products returned damaged due to improper packaging may not qualify for a refund.
  3. Return Shipping Costs: You are responsible for covering return shipping costs unless the item was damaged upon arrival or you received the wrong product.

4. Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If the return is approved, we will process your refund within 5-10 business days. The refund will be issued to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds will be issued if the item shows signs of use or is not returned in its original condition.
  • Non-Refundable Items: Non-returnable items, as listed above, will not be refunded.

5. Defective or Damaged Items If you receive a defective or damaged item, please notify us within 48 hours of delivery. We may require photos to assess the damage or defect. Once approved, we will arrange for a replacement or full refund, including return shipping costs.

6. Exchanges We only replace items if they are defective or damaged. If you would like to exchange a product for the same item, please contact us at [Insert Email Address] with details of your request.

7. Late or Missing Refunds If you haven’t received a refund after the expected processing time:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card provider as processing times may vary.
  3. If you’ve completed these steps and still have not received your refund, please contact us by using our contact us Page.

8. Sale Items Only regular-priced items are eligible for refunds. Items purchased on sale or clearance cannot be refunded or returned.

9. Contact Us For any questions or assistance with returns and refunds, you can reach out to us for better assistance.

We’re here to help ensure that both you and your birds have the best shopping experience with Sky Birds Market!